Goat Promise
THE GOAT PROMISE
We stand behind every bike we build.
If your GOAT Power Bike experiences a manufacturer defect, our team will work with you to get it resolved as quickly as possible.
How It Works
If a warranty issue is confirmed, we’ll troubleshoot the problem and send replacement parts as needed.
We’ll make up to three warranty parts shipments in an effort to fully resolve the issue.
If, after three warranty part shipments, the manufacturer defect still cannot be fixed, we’ll replace your bike at no cost to you.
No endless repairs. No getting stuck with a bike that doesn’t work.
What Qualifies
The GOAT Promise applies when:
- A manufacturer defect is confirmed by our support team.
- The bike qualifies under our Limited Warranty.
- The issue cannot be resolved even after up to three shipments of warranty parts.
If these conditions are met, GOAT Power Bikes will replace your bike with the same model or a comparable model if the original is no longer available.
Ride With Confidence
Our goal is simple: get you back riding as quickly as possible.
We’ll do everything we can to repair your bike first. If we can’t, we’ll replace it.
