1. Remove the battery from the bike (ensure the battery is NOT on the bike before proceeding)
2. Unplug the throttle connection and plug it back in to test to see if that fixes the issue. If it does not, proceed to next step
3. Please examine the wire harness for any cuts, damages, fraying, or pinching. To do this follow the throttle plug all the way to the controller and check the wire. If any damages are found, a new wire harness will be needed.
4. If there is no damage to be found on the wiring, then a new throttle will be needed.
5. Please email customersupport@goatpowerbikes.com to proceed with sending a video of these findings to proceed with obtaining the required parts.

IF YOU HAVE ONLY ONE BATTERY FOR YOUR BIKE FOLLOW THE BELOW STEPS

1. Remove the battery from the bike
2. Insert the battery back into the battery discharge base and ensure that it is locked in correctly, and the discharge points are connecting correctly. You should not be able to wiggle the battery while it is on the bike
3. If the battery is inserted correctly and Error 06 persists, remove the battery from the bike and proceed to the next step
4. Check the wiring from the battery track to the controller for any damage, cuts, pinches, or fraying. Check for damage (burnt damage) on the battery discharge base and the battery discharge terminal itself on the battery
5. Please email customersupport@goatpowerbikes.com with a video of your findings at this point and we will proceed accordingly

IF YOU HAVE TWO BATTERIES ON YOUR BIKE AND ARE USING A BATTERY BLENDER FOLLOW THE STEPS BELOW

1. Remove the battery blender
2. Connect each battery separately directly to the controller and see if either (or both) work while being connected to the controller directly
3. If the battery(s) work while being connected to the controller, this is a battery balancer issue and please email us at customersupport@goatpowerbikes.com at this time with your findings. If the batteries do not work while connected directly to the controller, this is a battery issue and you need to email customersupport@goatpowerbikes.com with these findings as well and we will proceed accordingly.

1. First, check the phase line of the motor to see if there are any cuts, frays, or damage to the line. Please also check for bent pins to the motor plug in to the controller. If any of these exist, please email us at this point to customersupport@goatpowerbikes.com
2. If there are no issues with the phase line, please change over the extra motor hall sensor connector that is not being used, and see if that fixes the issue
3. If this does not work it is most likely a motor issues and please email customersupport@goatpowerbikes.com with a video of your findings

1. Remove the battery off of the bike before proceeding
2. Check the wire harness and the controller for any damage to any of the wires
3. If no damages are detected, please check the plugs going into the controller for any bent pins, and check the plugs for any connections to the handlebar for bent pins as well
4. If there are no bent pins or frays in the line, plug everything back in and then insert the battery onto the bike to see if it was just a loose connection or plug, and if the issue is fixed · If the issue persists please email customersupport@goatpowerbikes.com with your findings, a photo of your wire harness plugs to the controller, and your controller label.

• Please make sure that you turned the ignition on and held the Power button for 5 seconds
• Once you have done so and the bike still won’t turn on please proceed to the next step
• If the daytime running lights turn on when you turn the ignition this is likely not a battery issue. This could be a display, controller, power switch, or wire harness issue. Please proceed to the next step.
• REMOVE THE BATTERY FROM THE BIKE before proceeding
• Please check the wiring on all the connections to the controller for any cuts, pinches, frays, or damages, on every single wire, and check for any loose plugs as well
• Put the battery back on the bike and check to see if this fixes the issue. If not please email us at customersupport@goatpowerbikes.com with your findings and a short video
• If the daytime running lights do NOT come on, this is likely to be a battery or ignition switch issue, and please proceed to the next steps
• Please check your battery life indicator by pressing and holding the battery indicator button
• If there is a response, please remove the battery from the bike before proceeding
• Unplug the throttle plug, try turning the bike on without the throttle plugged in. If it does turn on, this is a throttle ignition switch issue and a new throttle is needed. Please email us at this time with your findings and a video to proceed.
• If there is no battery indicator response, this could be a charger issue or it could be the battery itself. Proceed to the next step
• For charger issues, please make sure the charger is responding when the battery is connected (and the battery switch is OFF for applicable batteries). If the charger is not responding (staying green) then it may be a charger or battery issue. At this point, please email us with your findings and a video of the issues and we will proceed further

Brakes require regular maintenance from as early as 200 miles, depending on how the bike is being ridden and every 250-350 miles afterwards.

This includes a brake pad and rotor change at the minimum, it could require a brake bleed as well. Please do these steps first before proceeding with any troubleshooting if you have not done so and your bike is past 200 miles. We always recommend having any brake work done by a professional.

• Grinding or squealing noises could be dirty brake pads or rotors. Please clean your brake pads and rotors if there is dirt or grease on them before proceeding to see if that fixes the issue. Please ensure you have done brake maintenance and changed your pads and rotors if applicable. Brake maintenance kits are available on the website
• If the grinding or squealing noises persist after the maintenance, it could be a brake alignment issue. The caliper may need to be adjusted so that it is not favoring one side.
• If after adjusting the caliper to eliminate the sound, and the sound persists, it could be a bent rotor or a bent axle. If the noise is happening at the same turn of the wheel, that indicates a potential bent rotor. For axle issues, please make sure the axle is flush, and the bolts tightened. Please send us video findings at this point to customersupport@goatpowerbikes.com
• If you are experiencing no brake pressure on your brake levers, this indicates a leak in your brake line or air in the lines. Please do a brake bleed and see if the issue persists. If so, and you can’t find the leak, please take your bike to a professional to diagnose and email us at that time

• Please ensure that the tire is not over-inflated
• Please check the safety line of the tire to ensure the line is the same width from the rim all the way around. If it is not, you will need to reseat your tire. A professional may be required if you are not comfortable doing this yourself.
• If the safety line is accurate all the way around the rim, then the issue may be a bent rotor or bent axle that is pushing out the tire. Your spacers may also not be in the correct position. For the front wheel, the smallest of the spacers goes on the rotor side and the larger of the spacers goes on the non-rotor side. For the rear wheel this is the same.
• Check that your axle is flush and that the bolts are tight so that there is no play for the tire
• If a bent rotor is discovered (if there is a scraping sound once every wheel rotation) then the rotor may need to be replaced
• Please email us a video (safely) of your findings at this point to customersupport@goatpowerbikes.com

• Please make sure that the icon in the top left corner of the display is illuminated
• To illuminate this icon, long-press (5 seconds) the (+) button. Once the icon is illuminated please test the lights again to see if they come on when the light switch is turned on.
• If the lights do not come on, this could be a faulty headlight or a faulty headlight switch
• REMOVE THE BATTERY FROM THE BIKE before checking any connections
• Please check the wiring from the headlight to the controller is not damaged, pinched, or frayed at all, and that the pins in the plug are not bent
• Please email us your findings with a video to customersupport@goatpowerbikes.com
• For the horn not working, it can be a faulty switch or horn module. Please ensure the battery is not on the bike and check all the wires and plugs to make sure no damages, and that the pins are not bent.
• Plug everything back in, put the battery on the bike, and test the horn. If it does not work, please email us your findings and a video to customersupport@goatpowerbikes.com

• First thing to do is check your settings and ensure your setting of Boost Drive is in your preferred setting (Throttle Only, Pedal Only, or S&A). We always recommend S&A
• If you have an unresponsive throttle, see Error 05 for troubleshooting
• If you have everything in the appropriate Boost Drive and Pedal Assist is still not working, it may be a pedal assist sensor issue · Please email us at this time to customersupport@goatpowerbikes.com with your findings and a video of the issue

• Make sure the stock battery is off the bike.
• Separate the battery from the track/dock.
• Screw the dock onto the frame.
• Take the seat off.
• Open the controller box under the seat.
• Follow the cord from the first battery to where it goes into the controller, remove that first battery cord.
• Plug the battery blender single cord side into the controller cord.
• Then plug both of the battery cords into the 2 cord side of the battery blender.
• Reassemble. You’re ready to ride.

• If the red icon in the top right corner (!) is always illuminated, this means that the brake is consistently cutting off power to the motor and the brake sensor needs to be adjusted
• If you require instructions on how to adjust the brake sensor, please email customersupport@goatpowerbikes.com