Refund policy

Return And Refund Policy

To be eligible for a refund, your order must be returned to us in new condition, in the original box, to one of our warehouses within 30 days of receiving shipment. The buyer is responsible for the cost of return shipping. There are no returns or refunds for orders outside of the continental US. Any special-order items are not eligible for return. *

In the event of a return, please contact customersupport@goatpowerbikes.com to advise of the item being returned, and the corresponding tracking number. 

*A special-order part is considered anything that is not available to purchase through the website

Warehouse Return Address:

Goat Power Bikes
1224 Exposition Way
Suite #110
San Diego, CA
92154

Cancelation Policy

A customer may cancel an order at any time prior to the shipping confirmation being issued at no cost. If the customer requests a cancellation after the shipping confirmation is issued, the request will not be honored. A customer can return the shipment upon receipt of the order within 30 days (as per the policy above), but the customer is responsible for the cost of return shipping. If the customer refuses delivery in the case of attempted cancellation, the customer will be responsible for the shipping costs associated.